CUSTOMER CARE
CAN WE HELP?
FREQUENTLY ASKED QUESTIONS
At DL, we’re committed to elevating the made-to-measure experience to the NEXT LEVEL. Unlike Ready-to-Wear (RTW) designs tailored for standard tall models, DL designs are inclusive, catering to customers of all heights, whether short or tall.
Our “Made to Order” process involves crafting each order with your unique body proportions in mind, based on your chosen size, height, and weight. This ensures that our designs fit you perfectly from the moment you unbox them, with every detail remaining consistent.
For our Made to Order pieces, we offer tailored length options to ensure your trousers are perfectly suited to you. A 3”/7.5cm seam allowance is provided on all trousers for readjustments if needed.
Absolutely. Unless you order it, we don’t make it. Our Made to Order solution eliminates inventory waste, ensuring ethical conditions throughout the supply chain and reflecting our commitment to sustainability.
No, at DL, we honor our craft and do not outsource our designs to third parties. Each piece is tailored and crafted upon order by DL with a labor of love, sewn in-house by our leading artisan with meticulous attention to detail.
CONTACT US
Contacts us at orders@thedicksonlim.com
Contact us at +60138891188 on WhatsApp
Contact us via Direct Message on Instagram (@thedicksonlim)
FAQs
ORDERS
Due to the intricacy of DL designs, please allow 2-3 weeks for us to deliver your item to you.
An email will be sent confirming your order, your tracking information will also be included in this email.
Unfortunately, once your order is processed we are unable to cancel your order.
SIZE GUIDE
| SIZE | LENGTH(CM) | CHEST(CM) | SHOULDER(CM) | SLEEVE LENGTH(CM) | HEIGHT(CM) | WEIGHT(KG) |
|---|---|---|---|---|---|---|
| S | 70 | 66 | 65 | 53.5 | 160-170 | 45-55 |
| M | 72 | 68 | 67 | 54.5 | 165-175 | 55-65 |
| L | 74 | 70 | 69 | 55.5 | 170-180 | 60-75 |
| XL | 76 | 72 | 71 | 56.5 | 175-185 | 70-85 |
| XXL | 78 | 74 | 73 | 57.5 | 180-195 | 75-90 |
| SIZE | LENGTH (CM) | WAIST (CM) | HIP (CM) | THIGH (CM) | HEIGHT (CM) | WEIGHT (KG) |
|---|---|---|---|---|---|---|
| S | 102 | 33 | 53 | 22 | 160-170 | 45-55 |
| M | 104 | 35 | 55 | 22.5 | 165-175 | 55-65 |
| L | 106 | 37 | 57 | 23 | 170-185 | 60-75 |
| XL | 108 | 39 | 59 | 23.5 | 175-185 | 70-85 |
| XXL | 110 | 41 | 61 | 24 | 180-195 | 75-90 |
| SIZE | LENGTH(CM) | CHEST(CM) | SHOULDER WIDTH(CM) | SLEEVE LENGTH(CM) | HEIGHT(CM) | WEIGHT(KG) |
|---|---|---|---|---|---|---|
| S | 102 | 67 | 44 | 43 | 160-170 | 45-55 |
| M | 106 | 68 | 46 | 46 | 165-175 | 55-65 |
| L | 110 | 69 | 48 | 48 | 170-180 | 60-75 |
| XL | 114 | 70 | 50 | 50 | 175-185 | 70-85 |
| XXL | 118 | 71 | 52 | 52 | 180-195 | 75-90 |
| SIZE | SHOULDER WIDTH (CM) | CHEST (CM) | LENGTH (CM) | SLEEVE LENGTH (CM) | HEIGHT (CM) | WEIGHT (KG) |
|---|---|---|---|---|---|---|
| S | 64 | 132 | 67 | 28 | 160-170 | 45-55 |
| M | 66 | 136 | 69 | 29 | 165-175 | 55-65 |
| L | 68 | 140 | 71 | 30 | 170-180 | 60-75 |
| XL | 70 | 144 | 73 | 31 | 175-185 | 70-85 |
FAQs
SHIPPING
We ship orders through our trusted partner, DHL
All orders are shipped from Malaysia.
The time it takes to receive your product depends on the production and shipping time.
- Production Time: Our standard production time is approximately 2 weeks to sew and prepare your product.
- Shipping Time: Once the product is ready, shipping typically takes an additional 3-5 business days for domestic, 7-14 business days for international.
CUSTOMER CARE
CAN WE HELP?
FREQUENTLY ASKED QUESTIONS
At DL, we’re committed to elevating the made-to-measure experience to the NEXT LEVEL. Unlike Ready-to-Wear (RTW) designs tailored for standard tall models, DL designs are inclusive, catering to customers of all heights, whether short or tall.
Our “Made to Order” process involves crafting each order with your unique body proportions in mind, based on your chosen size, height, and weight. This ensures that our designs fit you perfectly from the moment you unbox them, with every detail remaining consistent.
For our Made to Order pieces, we offer tailored length options to ensure your trousers are perfectly suited to you. A 3”/7.5cm seam allowance is provided on all trousers for readjustments if needed.
Absolutely. Unless you order it, we don’t make it. Our Made to Order solution eliminates inventory waste, ensuring ethical conditions throughout the supply chain and reflecting our commitment to sustainability.
No, at DL, we honor our craft and do not outsource our designs to third parties. Each piece is tailored and crafted upon order by DL with a labor of love, sewn in-house by our leading artisan with meticulous attention to detail.
CONTACT US
Contacts us at orders@thedicksonlim.com
Contact us at +60138891188 on WhatsApp
Contact us via Direct Message on Instagram (@thedicksonlim)
FAQs
ORDERS
Due to the intricacy of DL designs, please allow 2-3 weeks for us to deliver your item to you.
An email will be sent confirming your order, your tracking information will also be included in this email.
Unfortunately, once your order is processed we are unable to cancel your order.
SIZE GUIDE
Due to the intricacy of DL designs, please allow 2-3 weeks for us to deliver your item to you.
An email will be sent confirming your order, your tracking information will also be included in this email.
Unfortunately, once your order is processed we are unable to cancel your order.
FAQs
SHIPPING
We ship orders through our trusted partner, DHL
All orders are shipped from Malaysia.
The time it takes to receive your product depends on the production and shipping time.
- Production Time: Our standard production time is approximately 2 weeks to sew and prepare your product.
- Shipping Time: Once the product is ready, shipping typically takes an additional 3-5 business days for domestic, 7-14 business days for international.
